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Frequently Asked Questions

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Alex Santos

March 15, 2023

What are your business hours?

Our business hours are Monday to Friday, 9am to 6pm. We're closed on weekends and holidays.

Customer support is available during the same hours via phone and email.

Extended hours during holiday seasons will be announced on our website and social media pages.

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Maria Reyes

March 17, 2023

How do I return an item?

You can return any item within 30 days of purchase. Just bring it to any of our stores with your receipt.

For online purchases, you can either visit a store or mail the item back using the return label in your original package.

Refunds will be processed within 5-7 business days after we receive the returned item.

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Jose Cruz

March 20, 2023

Do you offer international shipping?

Yes, we currently ship to over 50 countries worldwide.

Shipping costs and delivery times vary depending on the destination.

You can see the exact shipping cost and delivery estimate at checkout before completing your purchase.

International orders may be subject to customs duties and taxes imposed by the destination country. The recipient is responsible for these charges.

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Ana Garcia

March 22, 2023

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information.

You can also track your order by logging into your account on our website.

Tracking information is usually available within 24-48 hours after shipment.

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Ricardo Lim

March 25, 2023

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

We also accept PayPal and GCash for online purchases.

Cash on delivery is available for select locations within Metro Manila.

For bulk orders, we also accept bank transfers and company checks. Please contact our sales team for assistance with business accounts.